Return and Exchange Policy
At Southport Outdoor Living, we take great pride in the quality and craftsmanship of our products. In the event that any of the products you purchased have become defective within it’s manufacturer’s warranty period, contact our Customer Service Team immediately to assist in the process of your warranty claim.
Refund and Exchange Policy - Terms and Conditions:
Purchases not deemed to be “Final Sale” may be exchanged or refunded within 7 days from the original date of purchase. Items returned must be in unused condition and in it’s original packaging. Items that have been used or are not in the original condition when purchased will not be eligible for a refund or exchange.
All items deemed “Final Sale” may not be refunded or exchanged. Warranty will apply based on the product warranty information or notes on the original receipt.
All returns must be accompanied by the original purchase receipt. Returns will be exchanged or refunded in the original tender. If an original receipt is not presented, proof of the purchase must be determined through Southport Outdoor Living’s customer database and point-of-sale system. In the case where no original receipt is presented and there is no proof of the transaction, then there will be no exchange or refund.
Cushions (either personalized, special-order or custom) cannot be refunded or exchanged unless the cushions are defective or manufactured in error.
Delivery and assembly service charges are non-refundable.
Defective products may be returned for a repair or replacement at any time during the manufacturer’s warranty period. There are no refunds or exchanges on defective products. See our Warranty Policy for more information.
Customers are responsible for returning defective products or returning items for refund or exchange. Southport Outdoor Living is not responsible for the return shipping or return delivery of defective items.
Southport Outdoor Living is proud to partner with several manufacturers from around the world. Our manufacturer’s have been carefully selected based on their quality, design, service and reputation. Our warranties differ depending on the product category, the manufacturer and the materials used. All warranties are specified clearly on every receipt so that our customers know exactly where they stand. Our product warranty on furniture frames range from 5 to 15 years, paint finish warranties range from 3 to 5 years and our wicker warranties range from 2 to 5 years.
Warranty Policy - Terms & Conditions:
Southport Outdoor Living warrants to the original purchaser that if the aluminum furniture frame fails structurally within the manufacturer’s warranty period, Southport Outdoor Living will replace the part, repair the frame, or replace entire item, at our discretion. Replacement will be in the original color and style whenever possible; however, equal value replacement will be offered in the event of product or colour discontinuance.
Southport Outdoor Living warrants the paint finish for the manufacturer’s warranty period, including peeling or blistering. Due to the unique nature of hand-applied finishes, fading and wearing of hand-applied finishes is not included in manufacturer’s warranties.
Southport Outdoor Living offers various warranty periods for Wicker Collections. If the aluminum frame of your wicker furniture fails structurally during normal usage within the manufacturer’s warranty period, we will repair, or replace the frame without charge; parts and labour included. Replacement will be in the original color and style whenever possible; however, equal value replacement will be offered in the event of product or colour discontinuance. The wicker fibers featured in our Wicker Collections have various warranty periods based on the maunfacturer. Warranty covers fading and breakage due to the defect or perfomance of the fibre in the elements.
In the event that furniture is defective within the warranty period and the product is discontinued or no longer available in the purchased colour, there are several other options available: the customer may receive a refund or merchandise credit for the original purchase amount less 15% per year of depreciated usuage (beginning from the date of purchase); or the customer may have the option of having the defective item repainted (if it’s a paint defect) at no cost to the customer (all repainted items must be coordinated by Southport Outdoor Living’s using their service provider of choice).
Warranty covers any manufacturing defects for cushions and umbrella, including frame, for the manufacturer’s warranty period from date of purchase. For Sunbrella® brand fabrics, the warranty against fading is 5 years, the warranty against mildew is 2 years, the warranty against staining is 2 years. The compression of cushion fillings/fiber is not covered under warranty.
All umbrella bases, if not properly maintained, will rust if the finish is scratched through to the metal and is not under warranty. If this occurs, it must be touched up with an acrylic based paint.
Sling fabric used in our Sling collections is cover for a period of 1 year from date of purchase unless specified as longer on the original receipt. The manufacturer warranty period on sling fabric various and may be different from product to product.
All products used for commercial (contract) purposes will automatically be covered with a limited 1-year warranty.
Southport Outdoor Living and it’s manufacturers do not cover under warranty any acts of nature (such as wind, freezing), normal wear & tear, fading, chipping, exposure to harsh chemicals or solvents, abuse, failure to take reasonable care of the furniture, and damage of any kind. All warranties will be void if our care and maintenance instructions were not properly followed. Warranty does not cover granite table tops, glass, and rust on steel.
To obtain warranty service, contact our Customer Service Team, stating the problem, providing pictures and proof of purchase. A Return Merchandise Authorization will be sent to you giving instructions for returning items if necessary. No returns will be accepted by our store without prior written authorization from our Customer Service Department. After authorization is received your furniture must be returned to the store in proper packaging, freight prepaid.